For example, the merchant bills the cardholder in installments. Jul 5, 2023 Visa Chargeback Reason Codes Explained Visa chargebacks can be a major inconvenience for merchants. 5: Visa Fraud Monitoring Program: 11. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 1 Quick Reference Lead. Visa Chargeback Reason Codes In Effect April 2018. ”. If the cardholder provides a sufficient explanation, the issuer may choose not to reverse the chargeback. Visa uses a numeric scheme for its chargeback reason codes. The shorthand description is “Counterfeit Transaction. “American Express Chargeback Reason Codes | Sift”. It could also mean restrictions are imposed on your activity; for instance, if you receive a dispute assigned Visa reason code 10. 4 – Counterfeit Merchandise. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 4853 – Cardholder Dispute – Credit Not Processed. message. This list was generated 5/4/2022. To easily accomplish accepting cases that you are not going to provide a response to, you may select chargeback(s), (up to 50 cases at a time), by dollar amount or reason code and select “Accept Chargeback”. The shorthand description is “Warning Bulletin File. Merchants who previously applied legacy codes to chargebacks for the purposes of reporting and rule-writing can continue to refer to the legacy codes. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Let’s explore chargeback reason codes from the four leading credit card brands in the United States: Visa, Discover, Mastercard, and American Express. Every merchant is subject to chargebacks, but your MCC can be a significant factor in what chargeback reason codes can be used against you and what compelling evidence can be used to fight them. Declined Authorization Authorization Visa Code: 11. Chargeback reason code 10. Only an issuer can initiate the chargeback process. Chargeback /Dispute; Merchant Response. Reference these when rebutting cardholder disputes at your small business. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. For the time being, however, merchants should be aware that banks may still use the legacy code. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. 9808; info@chargebacks911. 15, 2021. 0 and its benefits; Difference between current and. 4860 Credit Not Processed. This reason code means that the customer claims to have received goods or services that were damaged, defective, or otherwise unacceptably faulty. RDR will send an alert to the merchant, who can either initiate a refund to end the dispute or accept the chargeback. This should include notation that indicates the specific reason for the chargeback. ” This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, and submitted the. Visa has responded by creating Compelling Evidence 3. 0 is an update to the rules for handling disputes filed under reason code 10. Reason Code ≠ Reason Chargeback Reason Codes Visa 11. the Airline cancelled the original ticket; That credit for duplicate charges was completed or multiple<br />. Chargeback or a Request For Information (RFI) 2 The Scheme screens the chargeback, rejects it if issuer hasn’t met technical requirements for the reason code used, otherwise it is passed on to Worldpay (RFIs are usually passed on) 3 Worldpay receives Chargeback or Retrieval request or an RFI and notifies you via EMIS, WPG, or an alert fromRead the Chargeback Advice letter carefully. But cardholders and merchants have different time limits. 2: Canceled Recurring Transaction, is used when a cardholder claims a recurring transaction was processed illegitimately. Below is a list of all the major reason codes you will see from chargebacks resulting from criminal fraud, friendly fraud or merchant error. A merchant category code, or MCC code, is a four-digit identifier that describes the type of goods or services provided by a business. 0 as it does for 3-D Secure 1. Dynamic Cardholder Verification Method Best Practices. Partners. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. The fact that this reason code lumps together three different possible causes can make it extremely confusing. 0 rule changes take effect. 0 initiative to update compelling evidence requirements for dispute reason code 10. 4870 – Chip Liability Shift. This Visa chargeback condition is very common. Four reason codes have modified time frames: Reason Code 10. When you receive notification of a payment dispute or chargeback you may see a code listed with it. If the bank does file a chargeback, they’ll transmit the dispute information to the merchant’s bank. With the overhaul of their reason code system, Visa divided reason. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. Mastercard chargeback reason code 4853: Goods/Services Not Provided covers disputes where a customer claims a merchant didn't deliver as promised. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Reason Code 81: Fraud – Card. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. Mastercard. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 — Updated Special Notes. Chargebacks. The shorthand description is “Goods/Services Damaged or Defective. © Visa chargeback reason codes, for example, are numerals with decimals. Reason Code 53: Not as Described or Defective Merchandise. 4,. Learn more today about how much you could. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. 3: Not as described or defective. In these summary reports, each Chargeback. If the merchant attempts to force a transaction through after the presentment window, the bank may respond with a “late presentment” chargeback. Discover chargeback reason code 7030. In the case of reason code 11. Chargeback reason codes vary but it all means the same thing - refund. The deadline for a Chase Bank customer to dispute a transaction is 60 days. 4: Fraud—Card-Absent Environment. This code was phased out under the Visa Claims Resolution initiative. In the case where goods or services are to be delivered, Cardholders can disputeAccording to G2, Authorize. See the charts below for the full listing. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. Listing and grouping all Visa chargeback or dispute reason codes with accompanying descriptions and time to respond. The shorthand description is “Credit Not Processed. Section 2: Card-Present Transactions: Requirements and best practices. The merchant can choose whether or not the reason makes sense and. This chargeback reason code was retired by Visa in April 2018. The cardholder never used the product or service, since they believed the transaction was never processed, and the purchase was. 4. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. Banks should not use code 4859, but some still do. Visa is introducing changes to the chargeback process with Reason Code 10. Visa Chargeback. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. 10. Whitelisting. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. ” This reason code indicates the cardholder had reason to believe they were going to receive a refund, but no credit to their account has been processed. Mastercard: Reason Code 4859 Service not rendered. Learn more about chargeback reason codes here: Chargeback Reason Codes: List & Tips for Merchants Acquirer Use of Message Reason Code 7623. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. Mastercard Chargeback Reason Code 70: Chip Liability Shift. A few select Mastercard chargeback reason codes have different Masteracrd chargeback time limits. The shorthand description is “Misrepresentation. Be sure you understand the cardholder’s claim. 2, and 13. Visa Fraud Monitoring Program: Authorization: 11. 13. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Code 12 . The Complete Chargeback Reason Codes List. 0. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. The life cycle of the Visa dispute underwent considerable changes with the adoption of Visa Claims Resolution back in 2018. Under reason code 85, the minimum transaction amount required to initiate chargeback should be at least $25. 1: Card Recovery Bulletin:A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. Documentation must be Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. 0? Merchants that authenticate transactions using 3-D Secure 1. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. You can find the meaning of their response codes by looking them up directly on the Visa and Mastercard developer center pages. For all other transactions, the maximum amount of. 4: Other Fraud — Card Absent Environment: 10. Reason Code – 13. The key is finding the right partner. This means the cardholder claims that they received goods or services that were substantially different from what the merchant described. 4859 Addendum, No-show, or ATM Dispute. Chapter 2 1. Code 12. 1 — EMV. For merchants, the deadline to respond is 30 days for Visa chargebacks and 45 days for Mastercard chargebacks. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. Region Only) 4855 Goods or Services Not Provided. 1 Merchandise/Services Not Received. Both apply only to ATM transactions, but reason code 13. compliance process depending on whether a chargeback right exists. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. Discover: Reason Code 4755 Non-receipt of goods or services. This chargeback occurs when merchants do not adequately provide currency information. For perspective, the next highest. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Chargeback reason code 4853 is used to designate “Cardholder Disputes,” or disputes involving transactions that a customer claims are incorrect in some way. Here’s a look at the reason codes for the same scenario from the major credit card companies: Visa: Reason Code 30 Services not provided or merchandise not received. 1 is an updated version of legacy reason code 74, which was phased out under the Visa Claims Resolution initiative. 9 — Non Receipt of Cash or Load Transaction Value. 1001 - Cardholder does not recognize the transaction. 4849 – Questionable Merchant Activity – Mastercard Rule 3. And we know banks and credit cards. For each reason code, a definition is given, along with theStep #2 | Report the Scam to PayPal. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. Case Studies. . For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and recommendations are given for resubmitting the transaction and preventing similar chargebacks in the future. 4, 13. Prior to this, Mastercard’s list of reason codes was long, convoluted, and confusing; now there are fewer than ten different reason codes relevant to most merchants. The same is true of all chargeback reason codes. High Level Visa Chargeback Dispute Flow. Cardholder can dispute transaction up until Day 90 for reason code 4808 on MasterCard (see Appendix for details), Day 60 for reason codes 4801 and 4802 (see Appendix for details). 5 Categories of Visa Chargeback Reason Codes. Get your completes guide to the new Visa reason codes, in all the detailed information, chargeback clock limits, and other important information you demand. 2 Compliance Cases Visa Chargeback Reason Code 10. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. List and additional information about all reason codes by card brand. When one cardholder initiates a dispute with their issuing. 4871 – Chip Liability Shift – Lost / Stolen / Never Received Issue. PCI DSS v3. 13. Learn about chargeback reason codes. 2 – EMV Liability Shift Non-Counterfeit. Our strategically-crafted arguments are presented in the language bankers understand. 1 EMV Liability Shift Counterfeit Fraud 81(3) 10. View the entire list or search for any chargeback reason code. online) purchase. Chargeback . Solution. Expedited Dispute Resolution forms will not be allowed. For digital goods, two or more of the IP address, device ID, or. 13. 7 Violation for Coercion Claim. American Express chargeback reason code C31 falls under the “Card Member Disputes” category. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. Under Visa’s previous chargeback rules, merchants could contest a reason code 10. Below is a list of Mastercard chargeback codes used in eCommerce. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. 4 Other Fraud Card Absent. All the major card networks use chargeback reason codes to convey the reason for a chargeback. Complicating things further, friendly fraud doesn’t provide you with any red flags. 3. A new representment right to provide compelling evidence for specific chargeback reason codes. ”. At Visa they used to receive reason code 98. UA06 Fraud – Chip and PIN Transaction. An ISO allows retailers to process credit cards without having a. Free Download. Message. This code applies when valid authorization for a transaction. 5 and, more or less, associate the dispute with an issue related to a stolen credit card. Get Reasoning Cipher Cheat Shelf. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. compliance process depending on whether a chargeback right exists. CHARGEBACK REASON CODES Before we start looking at the individual errors, it’s important to point out that each card network has its own set of chargeback reason codes. Going back to our Reason Code C08 response, there are two modifiers that affect the evidence presented. Reason Codes Category 4: Processing Errors. An Independent Sales Organization, or ISO, is a specialized third-party company that sells and manages credit card processing services outside of a bank or other financial institution. Additionally, they can select from corresponding, updated codes when adding new chargebacks. Tollbooths and hotels, to use one. American Express: Reason Code C08 Goods or services. Yes, Visa has provided a new list of Reason Codes and Conditions. Reason Code 53 Re-presentment Conditions. These codes are notoriously inaccurate; in fact, first-party fraud is predicated on reason codes being inaccurate. The merchant did not receive any returned merchandise. Reason Card Type Reason Code Description Merchant Action Code This chargeback occurs because of a dispute on an Airline sale involving allegedly fraudulent card transactions. SECOND_CHARGEBACK. 2=1020 etc. Retrieval Request/ Copy request Reason Codes. ”. Accidents happen, and it’s. Chapter 1: All about chargebacks; Chapter 2: Average chargeback rates; Chapter 3: Chargeback Reason Codes Guide; Chapter 4: American Express Chargeback Reason Codes; Chapter 5: Mastercard Chargeback Reason Codes; Chapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback responses; Chapter 8:. Visa Chargeback Reason Codes; Visa Merchant Purchase Inquiry (VMPI) CONTACT. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Change of Chargeback Reason to an Authorization-related Chargeback Replace ‘Change of Reason within the Cardholder Dispute Chargeback’ with this section. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. 2: EMV Liability Shift Non-Counterfeit Fraud. Craft a clear and. M49 Vehicle Rental – Theft or Loss of Use. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. ” This reason indicates a merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, but submitted the. These codes tell you why the transaction is disputed. How Visa CE 3. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Reason Code 02: Common Point of Purchase: Account data is stolen from the card-present merchant and used with other merchants: Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code. You can learn more about each one by visiting the Mastercard Chargeback Guide. There are several types of Mastercard chargeback reason codes, each with its own unique set of circumstances. Will the Visa 3-D Secure 2. 5 – Incorrect Amount 12 . The Discover chargeback reason codes list is just as extensive as the other major US card schemes, despite being the youngest and smallest of the four. Whether your chargeback is based on fraud or a consumer dispute, you need to file your claim under the appropriate reason code. The situation is only growing worse; according to the 2022 Chargeback Field Report, six out of every ten chargebacks issued in North America in 2023 will be the result of friendly fraud. This code applies when customers claim they never received the merchandise or services they purchased. 1003 - Transaction Supporting Document (TSD) needed. For example, if: The cardholder no longer wishes to dispute the transaction. 2 Cancelled Recurring Transaction. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Visa Chargeback Reason Codes. Chargeback Code Chargeback Reason; 10. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. The first is a catch-all for claims of fraud, while the others typically involve customer disputes over undelivered items,. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder. . If you prefer to view this in PDF format you can. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. It was originally just one facet of legacy reason code 81. 1: EMV Liability Shift Counterfeit Fraud: 10. About Visa chargeback reason codes. reason code information. Discover: Reason Code 4755 Non-receipts of goods or services. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. The shorthand description is “Duplicate Processing. supporting documentation in first chargebacks for chargeback reason code 4863 (Cardholder Does Not Recognize). For American Express; For Visa; For Mastercards; Chargeback Reason Codes List for American Express Some credit card companies also include a short phrase describing the code and chargeback. So don’t spend another second worrying about chargebacks. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. There are some exceptions on the cardholder’s side, though. Phase 3. 1 to 10. 3 – Incorrect Currency 12 . Obtain your complete guide toward and new Visa reason codes, including all the detailed information, chargeback type limits, and other important informations you necessity. A risk department can accurately analyze what the issue is with their. ” This code indicates that the cardholder claims the merchant processed a recurring billing transaction after they had submitted a cancellation request or. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. The sales receipt and/or date and amount of the authorization if other than the transaction date. 4808 – Authorization-Related Chargeback – Cardholder-Activated Terminal (CAT) 3 Device. Preventing & Disputing Chargeback Reason Code 10. You’ll find information on reasons codes for all the main card brands here. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 9 is slightly narrower in scope. Invalid Reasons for a DisputeThe chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. American Express Chargeback Reason Codes 32 Appendix F Discover Chargeback Reason Codes 41 . Chargeback reason code 12. If the cardholder bases the claim on false or misleading statements, it is considered friendly fraud. Credit not processed. Mastercard chargeback reason codes are four numerals without decimals. Below is a comprehensive list of the most common Mastercard chargeback reason codes and their explanations, along with prevention strategies you can implement to reduce the likelihood of chargebacks. 1: Merchandise/services not received Visa uses this reason code when a customer claims they didn’t receive the goods or services they ordered from your business. Batch chargeback process. MasterCard uses four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and. The situation described by Visa chargeback reason code 13. 2, the issuing bank has a maximum of 120 calendar days from the transaction processing date chart to dispute a claim. Visa has four different common codes for fraud and nine for consumer disputes. Except for Reason Code 75, the time limit is calculated from one of the following: Fraud chargeback reasons. The Visa chargeback reason codes take the form of two digits followed by a dot followed by a single digit. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. With the overhaul of their reason code system, Visa divided reason. ©The following tables list Visa’s Reason Codes and time limits for processing a chargeback. 5, and all aspects of chargeback reason codes, with proprietary. Chargeback reason code 10. Reason Code 04. With that process, the payment service provider directly credits a payment to the cardholder's account. 0 standard that they will enforce from mid April 2023. Chargebacks. A list of key Visa policies for merchants is also included to help ensure the security of confidential cardholder information. Net (from Visa) supports all major credit cards, including Visa, Mastercard, American Express, Discover, Diner’s Club, and JCB. 1? Chargeback reason code 11. Visa Chargeback Reason Code 13. Visa uses a numeric scheme for its chargeback reason codes. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Card Sub-Type ISO Country Codes Benchmark Currency Codes Currency Codes Action Code (actionCode) - UPDATED ACTION CODE - OLD Point Of Service Data. The Visa chargeback reason codes regelung gone adenine major recondition in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. The use of this reason code indicates that the cardholder does not recognize the transaction as it appears on their bank statement. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. FR2 Fraud Full Recourse Program. 2, the issuing bank has a maximum of 120 calendar days from the transaction processing date chart to dispute a claim. Summary of Changes, 13 December 2018About Visa chargeback reason codes. The network plans to reduce response times even further to just 20 days in the near future. Each code has a different timeline. The main chargeback reasons look like this: Malicious fraud. Say Goodbye to Chargeback Fraud with Our Ultimate Prevention Guide. Some of the reasons why the order did not reach the cardholder can be as follows: The merchant did not provide the services;Visa Dispute Reason Codes. Visa chargeback reason codes are used to categorize the reasons for a chargeback. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. Under Visa’s previous rules, merchants could dispute a reason code 10. eCommerce Travel Crypto Gaming SaaS Gambling Ticketing. Visa Chargeback Reason Codes. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. The Visa Dispute Monitoring Program (VDMP) is Visa's global program that monitors disputes, defines non-compliance thresholds, identifies when merchant accounts have excessive dispute activity, and requires merchants to reduce disputes to remain compliant with Visa's standards. 1. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback. 13. The most comprehensive guide to chargeback reason codes. All of Visa’s existing reason codes were condensed into four key groupings: fraud, authorization errors, processing errors, and customer disputes. 13. Visa Chargeback Reason Codes. Simply search for your Visa chargeback reason codes, and learn why the chargeback was issued. The client can send Paymentology a list of disputes, using a predefined batch chargeback submission template that has been requested to chargeback. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. Issuer ACS unavailable - Visa generated CAVV. 1, 13. eCommerce grew too fast for the payments industry to respond. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. All other reason codes are up to 120 days from the transaction date. Step 04 | Chargeback Transmitted to Acquirer. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. PDF 39 KB June 16, 2010. 4 Funding Process. In order to limit incoming disputes, Visa’s subscription rules affect the following:• Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. 4 Other Fraud - Card Absent Environment. Exceptions to Visa Chargeback Time Limits. 7. 3 Other Fraud – Card Present Environment 83(1) 10. These codes explain the reason why the chargeback was filed, and the reason. 2 — EMV Liability Shift Non-Counterfeit Fraud; Mastercard Chargeback Reason Code 4870 — Chip Liability Shift; Mastercard Chargeback Reason Code 4871 - Chip Liability Shift – Stolen Card; Amex Reason. Learn about the different chargeback reason codes and what they mean. 1. For each reason code, a definition is given, along with the merchantFor U. 1 – EMV Liability Shift 10. Merchant processed transaction below floor limit without authorization.